Frequently Asked Questions
Everything you need to know about your Arduino experience.
Are the products sold here genuine Arduino boards?
Yes, this is the official store. All products are 100% authentic Arduino hardware, manufactured to the highest quality standards and supporting the open-source ecosystem.
What is the standard shipping time for international orders?
International shipping typically takes 3 to 7 business days via express courier, depending on your location and customs processing times.
Do you offer technical support for hardware issues?
We provide a dedicated support team for hardware defects. For coding and project-specific help, we encourage users to visit the Arduino Forum, which is moderated by our community experts.
What is your return policy for electronics?
You can return products within 30 days of delivery, provided they are in their original, unopened packaging. Once a board has been soldered or modified, it is no longer eligible for return.
Can I get a discount for educational or bulk orders?
Yes, we offer special pricing for schools, universities, and bulk purchasers. Please contact our sales team through the 'Arduino for Education' portal for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.